1 reviews | Active since Feb 2018
**** to on an unsolicited call to amend contracts
On 5th Feb 2018 I received an unsolicited call from Vodacom advising that I could save monthly costs on 2 existing contracts. Although these contracts were under my name, they are used by my daughter and I advised the operator that he needed to phone her to get her approval - on which he immediately confirmed twice that he had called her already and she was happy, As the call was recorded I assumed this to be the case.
I queried this with my daughter that evening and she confirmed that no one had called her at any stage in the day or previous days to discuss anything relating to the Vodacom contracts.
Beware when receiving unsolicited calls from Vodacom as honesty does not seem to be one the their traits.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
