KK
Kyle K
1 reviews | Active since Mar 2019
13 Mar 2019, 13:19
**** to in order to sign a contract!
I was **** to in order to sign a contract! I was due for upgrade on the 31 December 2018. I went to the store to ask when the Samsung S10 was coming out as I would have waited for it and wanted it. When I asked the salesman when it was coming out (this was the beginning of January) he told me he has no idea. So hearing that "information", I ended up signing for an S9+ beginning of Jan as he told me possibly April/May (I could not wait that long), and the S10 comes out 1 month later (20 Feb 2019)! I would have waited for it if I was not **** to! My family has been with vodacom for over 15 years but their standards of customer care and service are dropping severely!
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Vodacom's replyOfficial
13 Mar 2019, 13:38 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Mar 2019, 13:38
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Mar 2019, 15:12 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Vodacom's reply13 Mar 2019, 15:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team