KP
Kurt P

1 reviews | Active since Jan 2023

27 Jan 2023, 15:12

**** TO BY VODACOM

On the 12 Dec 22 I was called and **** to about opening a new contract with Vodacom. I was offered a laptop and a modem. and was told it would be R 299 a month. the laptop and modern were delivered as promised, but on 2 Jan 23 i got a bill of over R 700. I called on the 2 Jan to complain and they agreed that I had been **** to and said that Vodacom would call me back to arrange collection of laptop and modem. No one called me back, I called each week, speaking to different agents, Neesha,Mikael, Trina and Nwabisa being some of them. and still no one calls me back to arrange collection and offer to change my contract. I will get billed again now at the end of the month. and still no one calls me back to arrange collection I'm frustrated that I was **** to and still the problem isn't solved and i'm paying and i'm the one that has to follow up every few days.

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Replies (1)
Vodacom
Vodacom's reply29 Jan 2023, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team