**** to by Vodacom

The expiry date for my phone contract came to an end 3 years back but I continued using the phone without upgrading, only paying the contract fees. I phoned in on the 5th of March 2021 to give notice to cancel my contract because I was very unhappy with Vodacom's service because they were over charging me, eventhough my contract was a set rate. The first month I opened the account they even double charged me.

When I tried to cancel my contract they offered me a flat rate of R1790 and a voucher of my choice for Takealot or Pick 'n Pay to the value of R6500, in an attempt to prevent me from taking my services elsewhere. I accepted the conditions and decided to continue with them.

It is now August. I have contacted Elite mobile numerous times, went to Vodaworld and spoke to one of the agents but I still do not have the voucher I was promised! I have received numerous reference numbers from agents and promises to get back to me but no one can seem to assist me.

I feel de*****ed and ******* into continuing my contract with Vodacon on the false premise that I would receive compensation.