GA
Guy A

1 reviews | Active since Jan 2010

23 Apr 2022, 12:49

**** to by Vodacom

A Vodacom agent called me as my contract was expiring. They said they would save me money, until the new Samsung S22 Ultra was available.

I asked if this was a new contract, to which they said no it wasn't. Turns out this was one fat lie & the retentions team suggested I cancel it before it becomes effective 1 May 2022.

After numerous calls, one walks away realising the low skillset of the agents. Kindly sort this out Vodacom. Thus is shocking.

0
Replies (1)
Vodacom
Vodacom's reply23 Apr 2022, 23:13
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team