GA
Guy A
1 reviews | Active since Jan 2010
23 Apr 2022, 12:49
**** to by Vodacom
A Vodacom agent called me as my contract was expiring. They said they would save me money, until the new Samsung S22 Ultra was available.
I asked if this was a new contract, to which they said no it wasn't. Turns out this was one fat lie & the retentions team suggested I cancel it before it becomes effective 1 May 2022.
After numerous calls, one walks away realising the low skillset of the agents. Kindly sort this out Vodacom. Thus is shocking.
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Replies (1)Vodacom's replyOfficial
23 Apr 2022, 23:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Apr 2022, 23:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
