MM
Marvellous M

1 reviews | Active since Jul 2015

10 Mar 2021, 21:46

**** to by a Vodacom Sales Agent in order to obtain my business

I am really disappointed in Vodacom. I recently took a Samsung A3 core on contract and I was told the phone came with 2GB of RAM. The phone has been very slow and lethargic, which led me to check the RAM, and it turns out the phone only comes with 1GB of RAM. I specifically asked the sales agent multiple times, while taking out the contract, to confirm the amount of RAM on the device. And multiple times he **** to me on record regarding the actual specifications of the phone. I have been a long time customer of Vodacom and did not expect to experience such from them.

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Replies (1)
Vodacom
Vodacom's reply11 Mar 2021, 06:38
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team