**** to by a Vodacom agent

Vodacom doesnt even deserve a star....

I am an angry customer and here goes my story. I have 2 contracts with vodacom a router and a phone. During this month of January my contract for the phone is coming to an end and December I called vodacom to cancel it and I spoke to a gentleman called Yasan, he convinced me not to cancel the contract and said that since I have been a loyal customer of vodacom and I have been paying well and because vodacom has seen that it has been a difficult year for everyone they have decided to give me an offer with a discount so I will be getting a new home router and another 20gig which will make it 40gig as I was getting 20gig on my portable router and on my cell phone I will be getting 2gig and 500 minutes. For all of these I will be paying R268 as a loyal customer I confirmed this amount over and over again with the gentleman and he confirmed that's what i will be paying. He also confirmed that i will pay my last instalment of R612 in December then from Jan I will pay the R268. Few days later I received the router and was excited that the gentleman really came through for me. Come 1st of Jan I only received the 2gig on my phone and didnt receive the 500 minutes I immediately called the customer care, the lady said that the same gentleman went and cancelled the minutes but I was happy because she activated them and I received the same day. Then today in the morning I received an invoice and I was shocked, it showed that I'm gonna pay R807 and i immediately called the customer care, i spoke to another gentleman who told me that the first guy **** to me and the amount he told me it's not possibly to pay and he can cancel the contract and take the router back which i declined i told him to fix it and go back and listen to the recording in december he said no matter what happens it's not possible for me to pay that amount. So I say vodacom agents lies to customers to keep them? And a month later then you tell your customers that it's not possible? So all you want to do is to keep your customers under false information so that they dont go to other service providers? I dont want this router to be taken coz I have already given my portable router to someone else, all I want is to pay the amount that was promised to me. You cannot treat your customers like this? This kind of treatment is nonsense and unacceptable.