1 reviews | Active since Oct 2013
I was called and told that my contract was due for an upgrade. one of my deciding factor on my part was that i do not have to pay a an additional amount. but no R310 was deducted from my account, i call Vodacom and i'm told that its an upgrade fee that i had to pay when you upgrade. When i spoke to the lady before agreeing she told me there are no additional payments cause this was a continuation of contract! but now that i esquire this guy tells me that there is nothing he can do cause there is an upgrade fee that has to be paid, he cant speak on the behalf of someone else, which was very rude. This is the reason i dont like vodacom!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Thando,
I do apologise for the delay in response.
Our record reflects that you have been assisted with your query.
The credit note reflects on your Vodacom account.
Regards,
UW
Best regards,
Dear Thando,
I do apologise for the delay in response.
Our record reflects that you have been assisted with your query.
The credit note reflects on your Vodacom account.
Regards,
UW
Best regards,
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