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<p>When the new handsets where launched in October, I went into a vodashop and asked if I can pre-order a phone for my upgrade in November and they said no you can not pre-order and it won't be necessary. I got the same response from costumer care more than once. When I upgraded the 1st of November I was told that I will not be getting my phone soon because they are delivering to pre-orders. I was told I can't pre-order. Now everytime I phone in to the upgrade department I get a different answer ranging from "by Friday" to "in 1 to 2 months time". I'm so frustrated with them. Then I asked to change the device they told me it will take 3 to 5 working days to cancel but there is stock of the other device. Then the next guy told me there is no stock but I can cancel immediately. I just want them to respond and tell the truth. At the present I have to wait 2 months because they **** to me in the 1st place. I've logged multiple complaints with absolutely NO feedback. I have been a loyal customer for 16 years but now I am strongly considering cancelling my contract and move to another network. </p>