MI
Muhammad I

1 reviews | Active since May 2014

02 Sept 2017, 08:47

Lie to you about your last debit order date and ***** your airtime

Vodacom are a bunch of rogues. I cancelled 5 contracts in july and I was told the last charge will be in august, then they debit me in September and say I was given wrong information. On top of that when they cancel the contract they remove whatever airtime I have paid them for!! This is bull**** and a *******. I paid for that airtime and it should not be taken away because I cancelled the contract! I want my airtime back!

0
Replies (2)
Vodacom
Vodacom's reply02 Sept 2017, 11:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Sept 2017, 12:17
Official

Dear Muhammad,

Feedback has been updated.

Regards,

Cassandra