Lie to me and send me the head office

I when to one of Voda com shops in Fourways Builder Centre shopping Mall My card did not want to work I put money on the cards I told them my card could me expired and what will happen now with my money I put in there They told me they can re active my account Send me to a consultant She went and look and saw my money on the card and said it is still active and told me I need to go to there Head office Voda care which is not that anymore but customer care, so they can look and see what is wrong They cannot do anything about it. When I go into the voda com card MY COMPUTER GIVE ME BLUE SCREEN WHICH IS SO BAD FOR MY COMPUTER. I went to head office which they told me I need to wait for 2 hours before someone will be able to help me Hello where do you wait for service for hours that is now bad bad service I could not wait for hours to been served I went home and put the card in my phone it is not working and must have been expired. So how am I going to get my money back I need someone to phone and sort this out I cannot drive up and down to get this sorted out nor go to the head office again is not close to me either nor can I sit there and wait for two hour to get some help there.