JS
Jaco S
1 reviews | Active since Sept 2015
07 Mar 2025, 13:10
Lie to get your deal then change their tone!
I received an sms stating my monthly fee will be increased.
Look at my previous complaints here.
I have it on recording that Phindile told me I will not be having any increase in my monthly fee.
The call is there like I said numerous times go and listen to it.
If you debit me more than the agreed upon amount you wil be breaking the law. As that is not the pretence I sogned the contract under.
The previous clowns from Vodacom just ignored me after I told them theee facts and gave the evidence!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
07 Mar 2025, 14:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Mar 2025, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
