1 reviews | Active since Mar 2017

10 Apr 2017, 17:05

Lie To Customers

<p>I took out a Vodacom contract from one of your rewards partners, R199 for 5Gb topup + 5Gb Night data, Free Connection, Free Router</p> <p>Used my existing Vodacom prepaid number and sim</p> <p>1. Vodacom was unable to activate my sim - took 3 days</p> <p>2. Then my Vodamail account was deactivated</p> <p>3. Then my Vodacom login on the website was deactivated</p> <p>4. After all was activated again, after about 10 calls the account is not reflecting the correct package pricing, Sales Dept told me the Reward Company who sold me the contract **** to me about the price ( I record my phonecalls for proof) and told me to cancel it.</p> <p>The one guy told me the system is terrible, new system and only some people can use it, another person told me the app is useless and give a lot of problems. One person actually told me that my number is not active, yet i'm using it</p> <p>No luck getting any responce from any department regarding my problem, everyone is just tranferring me to the next department.</p> <p>This is not the way to start a 24 month contract!! </p>

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Replies (2)
Vodacom
Vodacom's reply11 Apr 2017, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update11 Apr 2017, 10:17
Reviewer Update

Great, so Andrew Makgosana phoned me yesterday.................. And now NOTHING!!!