Lie To Customers
<p>I took out a Vodacom contract from one of your rewards partners, R199 for 5Gb topup + 5Gb Night data, Free Connection, Free Router</p> <p>Used my existing Vodacom prepaid number and sim</p> <p>1. Vodacom was unable to activate my sim - took 3 days</p> <p>2. Then my Vodamail account was deactivated</p> <p>3. Then my Vodacom login on the website was deactivated</p> <p>4. After all was activated again, after about 10 calls the account is not reflecting the correct package pricing, Sales Dept told me the Reward Company who sold me the contract **** to me about the price ( I record my phonecalls for proof) and told me to cancel it.</p> <p>The one guy told me the system is terrible, new system and only some people can use it, another person told me the app is useless and give a lot of problems. One person actually told me that my number is not active, yet i'm using it</p> <p>No luck getting any responce from any department regarding my problem, everyone is just tranferring me to the next department.</p> <p>This is not the way to start a 24 month contract!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Great, so Andrew Makgosana phoned me yesterday.................. And now NOTHING!!!
Great, so Andrew Makgosana phoned me yesterday.................. And now NOTHING!!!
