Liberty Mall & Umhlanga repair centre Vodacom

<p>I am disgusted in the so-called service offered by Vodacom.</p> <p>I took my phone in for a broken screen, I got it back 2 weeks later and wifi was not working and not charging.</p> <p>Due to the wifi not working I used ALL my airtime and data, which I think should have been refunded to me as if my phone was fixed correctly in the first place would not have been wasted.</p> <p>I then return my phone and advise what the problem is and Charmaine (manager) takes my phone to the back and puts my sim in a loan phone for me; which was greatly appreciated besides for the fact that the loan phone was flat and she left my memory card in the my phone that was to be swapped out.</p> <p>Once I charged the loan phone I noticed that my memory card was missing. I have been in store TWICE to sort this out and get my memory card however nobody has been able to advise me further or assist me. I have been told on Sunday that someone would be calling me to advise me further, it is now Thursday and I have heard nothing regarding this THEFT.</p> <p>A manager shoudl know to check that the memory card has been removed from phones, I have personal stuff on there.</p> <p>To top it all off when I was there on Sunday I took my boyfriend's phone in for a cracked screen repair and completed a claim form for him as his phone is insured through Vodacom. He then gets an sms saying that the job has been received and he needs to pay +/- r 1 300.00 to fix the phone. He calls you guys and "surprise" the claim form has been lost!!! So now he must resubmit a claim form to get the claim attended to via insurance. I also was not advised that I neeed to swap over the insurance from my old phone that they "repaired" to the new celphone that they swapped out (why must I do this, they have all the new IMEI details etc)</p> <p>I am extremely dissatisfied with the service offered by Vodacom and will definitely will be switching to a new service provide in December.</p> <p> </p> <p>FUMING CUSTOMER</p>