*****! *******! NO SERVICE! PATHETIC!

<p>I was on a R199 package. I purchased data bundles and sms packages from that package monthly and set 1 gig to be purchased automatically on a monthly basis.</p> <p> </p> <p>THEN vodacom phoned me to tell me i must upgrade to a R299 package - i will then only pay 50% for data and airtime. I agreed on that basis. She also informed me that i must phone vodacom to cancel my 1gig monthly purchase which i did.</p> <p> </p> <p>Week later i get a statemen R507!!!! for what? I phoned again only to be told that the guy started cancelling my 1gig data but never completed the task. The call centre agent said she has cancelled it now and i'll be credited in full. I requested to go back to my R199 package after i saw that i'm being charged MORE for calls and data and not 50% less as told.</p> <p> </p> <p>Now, another week later NOTHING HAS BEEN DONE! I phoned AGAIN, and this time the call centre agent said they all **** to me - NOTHING WAS DONE! That 1 gig data has still not been cancelled. My package has still not been migrated back to R199. NOTHING BUT NOTHING WAS DONE AND IT'S ALL LIES LIES LIES LIES LIES! The lady put me through to the complaints department who simply cut me off before answering. Surely that is a breach of Vodacom's contract? Surely they can view my contract as nul and void and cancel? </p>