JJvR
Jasper Janse van Rensburg
1 reviews | Active since Jan 2020
24 Jan 2020, 12:44
***** & *******
I logged two complaints with Vodacom due to miss advice given, over charging me and lack of assistance from their call centre. Both of these complaints were closed as “resolved” without them even contacting me, not 1 attempt.
The level of customer service from their side is appalling and I can’t believe these ******* are still open.
I will be reporting them.
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Vodacom's replyOfficial
24 Jan 2020, 14:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jan 2020, 14:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team