1 reviews | Active since Aug 2016
*****... ******* and everything in between!!!!!
<p>The call center agents… SHOCKING!!! Customer service … APPAULING!!! Management … NO COMMENT!!! I have been a loyal customer for nearly 10 years I think. I have 3x contracts. To sum up my issue, the incorrect information was given to me by an agent, I called in several times (mind you spending more than an hour at a time) speaking to people that has no telephone etiquette and no customer service s****s, this includes the “supervisors”. I have been waiting for feedback from Vodacom for over 3 weeks as I requested a call to be pulled, a manger call back and resolution. I called yesterday and spoke to about 5 different people including the agent who gave me the incorrect info and all Vodacom could offer me is 1 month free subscription and “free call line identity” because they acknowledge they made the error and they sorry! REALLY!!! where the financial error was double that!!!!! Am I stupid or desperate to accept that? The supervisor I spoke to Kabelo stated that NOT A SINGLE SOUL in Vodacom can authorize my request to write off the amount, Credit my account with the amount or CANCEL MY CONTRACTS. Dino another supervisor stated that he will call me back BY CLOSE OF BUSINESS yesterday, IM STILL WAITING!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
the financial error is R320 (R80*4) I just got a call from an agent, not a manager or supervisor stating that I wont be billed for 2x subscriptions which is R160... is that FAIR?? unacceptable and will not accept it !!!!!!!!!!!!! fix the issue, its not my error
the financial error is R320 (R80*4) I just got a call from an agent, not a manager or supervisor stating that I wont be billed for 2x subscriptions which is R160... is that FAIR?? unacceptable and will not accept it !!!!!!!!!!!!! fix the issue, its not my error
Dear Customer
We have escalated your complaint to the respective department for further assistance and feedback.
Regards
Roderique Lategan
Best regards,
Dear Customer
We have escalated your complaint to the respective department for further assistance and feedback.
Regards
Roderique Lategan
Best regards,
it’s now the 26th and as expected the incorrect amount was taken from my bank account after I was advised THAT 2X SUBSCRIPTIONS will not be charged to compensate for VODACOMS ERROR! I called the call center and by no surprise, TOTAL LACK OF CUSTOMER SERVICE AND LACK OF KNOWLEDGE I received, I was transferred from pillar to post and still nobody could assist me, QUICK TO TAKE MONEY but cannot assist when they must pay you bac**** The Team Leader Kabelo Molusi has not responded to my emails! Im so frustrated and wish I NEVER HAVE TO DEAL WITH THIS TERRIBLE COMPANY! Hell MTN and CELL C looks like a bed of roses now! This must be corrected now, I want the money refunded to my bank account that you are QUICK to debit!!!
it’s now the 26th and as expected the incorrect amount was taken from my bank account after I was advised THAT 2X SUBSCRIPTIONS will not be charged to compensate for VODACOMS ERROR! I called the call center and by no surprise, TOTAL LACK OF CUSTOMER SERVICE AND LACK OF KNOWLEDGE I received, I was transferred from pillar to post and still nobody could assist me, QUICK TO TAKE MONEY but cannot assist when they must pay you bac**** The Team Leader Kabelo Molusi has not responded to my emails! Im so frustrated and wish I NEVER HAVE TO DEAL WITH THIS TERRIBLE COMPANY! Hell MTN and CELL C looks like a bed of roses now! This must be corrected now, I want the money refunded to my bank account that you are QUICK to debit!!!