*****, false advertising and pathetic service.

I have taken out a new contract/phone and the deal included a R500 voucher for an accessory. The phone was delivered mid November, I was unable to claim the voucher as the IMEI number does not exist in the database Vodacom use to claim the voucher.

I then contacted ***; *** and *** and ticket 54543 was opened. I was sent a link to this but cannot view it as I have no username or password to log in with and was asked for my ID number on December 6th.

I have sent in my ID number numerous times, no reply and about a week later I get a response that the ticket has been resolved. NOTHING HAS BEEN RESOLVED!!!!!!!

After replying it seems like the ticket is reopened and some idiot named Kendall keeps asking for my ID number which I keep sending in as a reply and a week later its the same thing and this ticket has been closed and reopened 3 times.

SORT OUT YOUR **** SYSTEM, TELL KENDALL TO CHECK HER DAMN EMAILS AND GIVE ME THE VOUCHER I AM PAYING FOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!