VB
Vasco B
1 reviews | Active since Mar 2009
25 Jan 2021, 10:13
*****
I have signed up with Vodacom for a 20meg uncapped fiber service for R899.00 a month. Vodacom have charged me R1542.70 for this service and now R1498.00, they have also charged me R250.00 for a re connection fee that was requested by one of their own technicians because they messed up the installation. So now I have to pay for mistakes made by *********** Vodacom staff and I get overcharged for services I signed up for. They then respond to my online complaint, claiming to have contacted me privately and yet I have still not heard from them. *****!
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Replies (1)Vodacom's replyOfficial
25 Jan 2021, 12:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2021, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
