BM
Badanile M

1 reviews | Active since Mar 2010

30 Sept 2017, 07:47

***** and stupid billing

A mere consultant could see that your network is using data and airtime at the same time. A supervisor by the name of Siyabonga promised to refund me R700 because he could see too. To my surprise i only got 350 and there came an sms saying that Vodacom doesn't see anything wrong on the billing. Can i get the remaining 350 please as promised because i have stopped buying data.

0
Replies (2)
Vodacom
Vodacom's reply30 Sept 2017, 08:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Oct 2017, 08:24
Official

Dear Badanile

Please note that feedback was sent to you via SMS.

Regards,

RJ