***** AND STILL NOT RETURNED WHAST THEY STOLE FROM ME

Item: Vodacom
Rating: 1
Author: Carla D

So I complained on the 20/08/2020

Spoke to Lebo who then got someone else to explain to me and then I was not happy with that and asked for a superior to speak to me. They said no one was available and that they would get back to me.

I got a call on Friday night (21/08/2020 at 21h23) yes not a good time to get a call back, however the lady did apologise. Said she was working night shift and that is why she is calling so late. Once again my case was escalated and she PROMISED to call me by Tuesday at a reasonable hour as she was working day shift. IT IS NOW THURSDAY AND NOTHING.

Once again Vodacom is pathetic at getting back to their loyal customers and *****ING from them is what they are GOOD AT.

Still so disappointed.

Helpful (0)

Replies (2)

Carla D's updateReviewer Update

27 Aug 2020, 16:13

Pathetic. So according to Lance if your balance says it expires on the 29th August 2020 make sure you use it by the 28th. Because Voda**** can remove your balace AT ANY TIME from 1 second on the 29th.

I bought a bundle today for 7 days. It says on my balance it expires on the 2 September. I guess i must use it by the 1st.

How pathetic is that?

Carla D's update27 Aug 2020, 16:13

Reviewer Update

Vodacom's replyOfficial

28 Aug 2020, 07:22

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply28 Aug 2020, 07:22

Official