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Richard B

1 reviews | Active since Mar 2021

14 Mar 2021, 13:33

***** and Incompetence of the worst kind.

Vodacom agent **** to me and about what I said. I have asked my lawyer to summons the transcript. I have paid Vodacom on time every month right through lockdown until March 2021 - only to have both my lines suspended... Telling me I called in and asked to have my numbers converted to Pre paid last week.... I never said anything of the sort, not only that, the recording shows this. So tell me Vodacom, is this was the case, which it isn't, why have my lines been suspended and I can't even recieve calls, this after I've paid you on time every ****** month since April last year, right up to and including R1497.00 on the 2nd of March 2021?? Don't bother responding, I'm sick of your incompetence and now lying to and about me, is the last straw. ANYONE WANTING TO JOIN ME IN AN CLASS ACTION LAW SUIT AGAINST THIS USELESS CORPORATION - LEAVE A MESSAGE BELOW.

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Replies (4)
RB
Richard B's update14 Mar 2021, 15:25
Reviewer Update
To show just how incredibly *********** and pathetically useless Vodacom are - I lodged a complaint via email, got the response to provide ID, address and bank account, which I did.... Only to get a response, listen to this ineptitude, that said "We tried to get hold of you on (a number that isn't mine firstly) and could not, please call customer support bla bla bla..... Absolute joke!!! You've suspended both my lines???? For no reason!!!! So how exactly were you going to call me then you totally useless individuals!!! Beggars belief just how *********** they are.... Pathetic, useless, absolute joke!!!
Vodacom
Vodacom's reply14 Mar 2021, 17:19
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RB
Richard B's update15 Mar 2021, 15:38
Reviewer Update
@Vodacom - how exactly do you plan on contacting me??? What's my name and what are my numbers? And never mind the fact you've cut both my lines off.... Seriously, you really just stoop to new lows of uselessness.... Pathetic attempt at a response lmao, what a joke.... don't waste my time.
RB
Richard B's update15 Mar 2021, 15:39
Reviewer Update
Just for your information, I've garnered over 70 people who are willing to proceed against you legally ... And that's just in one day ... Wow, you should be so proud of yourselves..... One word - useless.