*****

Hello Peter,

Greetings I am a valued Vodacom customer with two lines under Vodacom,one of which is a 24 month contract and the other 36 month contract the 36 month contract was utilised by my daughter of which she was ****** at gunpoint in April 2022 since then I have been paying the contract with no device be that as it may we have made several attempts to remedy the issue for my daughter to get another phone on the contract.

We have been advised by several consultants at vodaworld in Midrand that the only solution was to bring that contract to book and be able to receive a new handset, we've made several quotes to find out the bill of the contract all year and recently on the 24th of January 2023 my 24 month contract was due for an upgrade and we were advised to settle the 36 month contract on that day to which R10 767.52 was paid under the premise that we would be able to receive a new device after 7 to 14 days to let the money clear.

On Monday the 13th of February we were at Vodacom to upgrade the contract in question only for the consultant to tell us that my credit score is now low for the second line to be approved, we were mislead by Vodacom to pay the contract forward under false premise only to be told after the money was paid that we suddenly don't qualify for the upgrade. My daughter was ****** of her phone and I was ****** by Vodacom of R10 000.