AM
Ashley M

1 reviews | Active since May 2016

16 Dec 2016, 11:10

*****

<p>I recently contacted Vodacom to cancel my contract as their current deals did not interest me. I was subsequently advised to migrate to another package and remain on a month to month contract until such time I wish to upgrade. I was offered R110 airtime, 500 mb data, 25 SMS, and I would not of paid for CLI. All this for R110 pm. At the start of November only the R110 was loaded. When I enquired I was advised that the wrong package was loaded and I should contact them again in December to resolve. On the 01st of December when I contacted them I was advised that I was misinformed and Vodacom cannot give me what was initially offered. I spoke at length with the consultant and expressed my disappointment and I eventually cancelled my contract. I've never been treated so unfairly by any other company I'm my life. I have 3 other contracts with Vodacom and due to these lies I can assure you that upon the renewal dates, I will surely have these contracts terminated as well. Regards, Once a loyal Vodacom customer.</p>

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Replies (2)
Vodacom
Vodacom's reply16 Dec 2016, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Dec 2016, 13:20
Official

Good Day Mr Ashley Moodley

Thank you making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and provided feedback on your query.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre