hM
hemanee M

1 reviews | Active since Jul 2016

11 Aug 2016, 07:37

*****

<p>i purchsed a 32 gb card yesterday from gateway branch. an indian guy assisted me and said he can help me transfer all my pics and videos stored on my current 16GB card to the new 32 GB. He said it was R40 for every 15 minutes and i agreed. I left the phone and went back after 1 hour. He said it wil take another 2 hours he will stop it and i must return tomorrow. I said ok. I went home and my hubby said that the 32 GB card will slow down my phone why dont i save pics on a memory stick and delete from my phone and i said okay. So i bring the 32GB card to work to give it to one of my friends and when she tried saving pics it gave her an error - the disk is wright protected. So i call the gateway branch for assistance and the lady Sholene is so rude said i must come into the store and the guy that assisted me cannot come to the phone. I have contracts with other service providers and i must say Vodacom is the worse to deal with. There attitude stinks. Im so horrified with there actions. Really pathetic. I will post this on every social networking site</p>

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2016, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,