ZS
Zandile S
1 reviews | Active since Jan 2012
02 Nov 2017, 14:20
*****
I app**** for a new Contract online on Tuesday, Wednesday it was approved and Thursday morning I received a call saying they are releasing my phone for delivery and I should have it within 3-7 days. Today I called Vodacom only to be told they don't have stock of the iPhone 8 Plus. I don't understand why I was never told that they don't have stock when I was applying for a contract and why I was **** to on Thursday. What makes it worse is they do not even know when they will get more stock. Had I known this I would have gone with another network but it could be late as they too probably do not have stock by now.
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Replies (2)
Vodacom's replyOfficial
02 Nov 2017, 15:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2017, 15:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Nov 2017, 14:36Dear Zandile
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
K H
Vodacom Escalation Support Team
Best regards,
Vodacom's reply09 Nov 2017, 14:36
Official
Dear Zandile
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
K H
Vodacom Escalation Support Team
Best regards,