*****!!!!!

I took out a new contract last year September. The deal was a Samsung J1 phone with a free 1TB Transcend hard drive. The consultant I spoke to at the call centre even confirmed that was the deal at the time as well and that I would receive both the phone and hard drive. A few days later only the phone arrived but no hard drive. I have made numerous phone calls to the call centre with no joy. I was also promised many call backs from managers which never happened. It’s a year later and still no communication from Vodacom whatsoever. I think I have I have been more than patient now and I want what I was promised and what was part of the deal. I have been a customer for many years of Vodacom but after this incident I wouldn’t recommend Vodacom to anyone if this is the way business is conducted there. There is no regard for customers’ needs and if a call back is promised it should be followed up on ,not after year of waiting. This is absolutely appalling for such a huge organisation. I hope there isn’t going to be another year long wait for a response this time or I will be contacting consumer watch and the ombudsman as well!