*****

<p>I phoned Vodacom to cancel my contract.. The gentleman then told me he can give me a deal for R79pm which includes R110 airtime and 1 gig of data which I agreed to. After that I phoned customer care to make sure the relevant changes have made and they assured me that it has.. subsequently I then got billed R107 which I never agreed to. I once again phoned, speaking to numerous people always giving me a different reason as to why I am billed this amount. I once again spoke to someone in cancellations which then lodged a query because apparently according to her I was charged for data... they then closed the query stating that that was not the reason. I was then tranferred to someone else who informed me that my discount was never deducted and that she can see on my August provisional invoice that it has now been rectified. I phoned customer care once again to ask whether this was true and correct.. The lady then informed me that they cant see whether this is true as the August invoices are drafted on the 3rd of each month. How can you then assure this even before my invoice is drafted? I phoned to make sure before the invoice was drafted that I will only pay R79 a month and then still get billed wrong and everyone gives a different excuse.. *****</p>