1 reviews | Active since Apr 2017

03 Apr 2017, 11:34

**** **** - False Advertising and Broken Promises

<p>Vodacom is advertising double your data if you purchase data through the mobile app. I have purchased on 3 different occations during the month of March. Received an sms to advise me the double data has been added an will expire within a week, but when checking you balance data was never received. I have called several occasions, each agent coming with a new story that proves false yet again. Service request submitted, still no feedback. Shame on you Vodacom. False advertising and making promises you don't keep. Shame on You. </p>

0
Replies (2)
Vodacom
Vodacom's reply03 Apr 2017, 11:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Apr 2017, 10:24
Official

The reported instance has been reviewed and addressed,

Please refer to our recent consultation.

Warm regards

Elroy