**** after **** and failing to listen to customers requests

I bought a watch online in November 2020. Since then I have sent hundreds of emails regarding the watch. I was told by a Vodacom agent in December 2020 that Vodacom will not be receiving anymore watches and that all customers will be getting a refund. The same day I received e mail confirmation that stock would be arriving in Jan 2021 and I immediately called Vodacom to cancel the refund as I wouldn't mind waiting for the watch. I have sent hours on the phone making sure this is done and every agent I spoke to advised that the previous person had not logged a service request to have this done. I called Vodacom almost every 2-3 days to make sure the refund was not processed, only to find out a few days ago that I was credited.

Vodacom now has stock of the watch and cannot accommodate me in anyway me for to purchase it again. I really cannot believe how badly loyal customer are treated. Please look into this as I want to be able to purchase the watch at the promotional price I initially paid. It is the lack of responsible by Vodacom which has lead to this even after informing Vodacom a million times.

Order number : DGJX88746BF