DS
Desigan S

1 reviews | Active since Jul 2014

20 May 2016, 07:04

Liability of Vodacom

<p>For the past year I have been de*****ed by Vodacom for more than R10000. Firstly they charged me roaming rates when I was in SA and said they were not liable but gave me a credit. Why did they do that if they were wrong? Then after switching from a contract to a top up and having a limit of R1000 they still charged me over the agreed limit to the amount of R4000 per month. Vodacom were just withdrawing money from my account and I had to remove them from taking debit orders. I will never recommend Vodacom to anyone on earth. They have bad customer service and never address customer issues instead all they know is how to compound issues which leads to customer dissatisfaction. I have made a blunder getting a contract with vodacom who are nothing but *******. I am seeking legal counsel for their bad services. Even after paying my account they deleted my number and then say I must folk out R11000 to buy out my contract. Ridiculous how they rob innocent customers and get away with it.</p>

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Replies (2)
Vodacom
Vodacom's reply20 May 2016, 12:19
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
DS
Desigan S's update24 May 2016, 07:03
Reviewer Update
I have not received a call from any consultant recently to resolve the issues I have. I am afraid I have sought legal counsel for these issues to be resolved.