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Chris C

1 reviews | Active since Mar 2009

23 Jan 2018, 08:16

LG Pathetic same with Vodacom

Handed in our bought brandnew LG V20 phone for repairs in at menlyn Customercare on the 05/01/2018.

Still havent got it back,LG waiting for back order parts for repairs,Vodacom pathetic service and service delivery was sitting with the phone for 13 business days without any answers or repair operandi...PATHETIC.

If LG cant service or repair their own phones then why cant LG rise to the occasion and swop the phone out with another??? pathetic service even from them-so please anyone buying and supporting LG products in future stay away and far away from the LG brand.

0
Replies (7)
Vodacom
Vodacom's reply23 Jan 2018, 09:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Tea

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Chris C's update24 Jan 2018, 09:42
Reviewer Update
Helloooo....still no communication again or even from LG...really awesome service...NOT.
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Chris C's update24 Jan 2018, 09:43
Reviewer Update
LG never even rep**** or responded so meaning they dont want to do business or stay in business anymore so in future people stay away from the LG brand.
Vodacom
Vodacom's reply25 Jan 2018, 08:43
Official

Good day

Thank you for the posting; we regret taking note of your experience.

Thank you for taking my call. Our Repairs division is prioritising this job order.

We apologise for any inconvenience caused.

Regards

Moddy

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Chris C's update25 Jan 2018, 09:12
Reviewer Update
Thank you for at least trying to speed up this complaint and repair Vodacom.
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Chris C's update29 Jan 2018, 08:50
Reviewer Update
...well well Vodacom sends the same old stupid sms each morning .. If they cant repair it due to spares availability why on earths name wont or cant they replace it? Dont they have an agreement in place if they cant repair it to replace it with the supplier in this instance LG?? Pathetic service just keeps on going and going...Vodacom replace it and break away from LG as they seriously damage your image more and more... This morning still the same answer after phoning them again...waiting for spares and cant say anything of an eta of the phone or nothing. Then they ask why are they losing customers...
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Chris C's update30 Jan 2018, 09:47
Reviewer Update
Ok update on our initial complaint... LG joined and listened and reacted to the complaint lodged. The way LG handled this matter between LG and Vodacom and me was in my opinion service that i would expect from a supplier. LG WELL DONE on taking a stance and stand by your product,THATS GREAT and thank you. Its parts/electronics that could go bad on everyone BUT its the way the problem is hamdled and rectify thats the key and LG especially Mr Deon Prinsloo and Noelin Pillay i salute you and say thank you,both of you are a star and an asset to LG. If thats the service they supply to us the customers then im willing to stand by LG 's products . Thank you.