LG G4 infinite loop - in for "repairs"

<p>My wife's Vodacom LG G4 (not older than 11 months) went into an infinite loop on start up. Took the phone to vodacom, filled in all the forms , including an insurance claim form - keeping in mind also that the phone is still under warrenty and the infinite loop is a factory fault (as listed by LG on a number of websites - there was even a recall of G4;s in the states). Got a call from Vodacom today that stated repairs to the phone would cost more than 5000 because of a missing insurance form??? What part of the insurance we pay for every month, or the warrenty do i not understand in this regard? The phone was not dropped, damaged by person or *******ly loaded with software! Please sort this out and get back to me asap Vodacom as this phone is used for a business line, and everyday lost on the line is a loss of income to us! </p>