Letter to the CEO's office:

Hi Mr Joosub,

Please refer to below application from Vodacom Online.

The application, was placed on Tuesday, the 7th of Jan 2020. This, after I’ve attempted 4 previous times, without receiving ANY communication from Vodacom, what so ever.

Since I’ve received this email, I have not heard a single word from Vodacom in terms of this application. Nothing, nudda. I’ve called your after sales service quite a few times, but after being kept on hold waiting for over an hour, I am sure you can understand the need to just put the phone down and give up. I’ve tried your online chat numerous times too – that too, ended up in rude agents (IF I eventually get someone to help me), and needless to say no concrete feedback what so ever. In fact, given the email below, how DARE your call centre staff tell me that I have not made an application (because this is what I was being told). CLEARLY I have made an application, given the below email?

Then I got hold of your social media team on Thursday evening after work. It took a good few hours (unfortunately), but eventually I have received a call from a gentleman in the social media department that assisted me. As it was after 7PM, he could not do a credit check / vetting (seriously???? Does the Internet only operate during office hours?). Ok, I was promised a call back on Friday, shortly after 1PM. Needless to say, this never happened.

Today, I called your after sales service AGAIN. And AGAIN it’s the same story. We can’t assist you as now our systems are offline – really? A telecommunications GIANT and you have never heard of the words R-E-D-U-N-D-A-N-C-Y? I’ve also tried since last night already to get into contact with your social media teams too – again, nothing but emptiness and no responses. I guess they too, assume the Internet only works during office hours?

Mr Joosub, I then climbed in my car and drove to Vodacom in N1 City. There, I was again met with unhelpful staff that are more interested in playing games on their phones than assisting clients. Eventually, when I do get someone’s attention and after he finished his game on his Mobile, he attempted to assist me. Taking the below email with me (printed out), your staff, has the audacity to tell me this is an application for fiber?!?!?!?! SERIOUSLY?!?!?!? I mean, WHAT THE FLYING F….. ????

As soon as he realised his mistake, he just pulls up his shoulders and say sorry this is an online application, we can’t assist? Again, Seriously??? WHERE am I supposed to get assistance? Your call centre is useless, your social media teams does not come back when they promised they would??? What am I supposed to do???? Where am I supposed to go????

So Mr Joosub, I am now asking you… WHAT must a person do, to apply for a SIMPLE cellular contract / service, from your company? If THIS is the service that I can expect from Vodacom, I see a lot of trouble for our relationship going forward.

Whilst I don’t expect a reply from you personally (we both know you’re WAY to high up to be bothered to respond to a small little peasant like me), I trust that somebody from your office, will. It saddens me that as a previous client of Vodacom from many years ago, I find myself have to resort to e-mailing the CEO of Vodacom YET AGAIN, to sort a SIMPLE problem out, that your *********** staff are unable to do for over a week.

Thank you, and have a nice day.