Letter to CGSO

I just wrote this email to Consumer goods and services ombud hope this will wake up vodacom.

To whom it may concerns,

I am currently struggling with Vodacom to switch on my line for the past week. They suspended my lines because my account was in arrears and it is all because they did not canceled my contract when I have asked them to back in June/July. I have asked for the call recordings that they say is recorded for quality purposes and they said they only keep records for 3 months. So they say I owe them R5200 and they never phoned me to ask why is my account in arrears and they never send me the invoices so I couldn't pick it up. They are *****ing South Africans money by doing this. I had 3 issues in the past 9 months regarding cancellation of contracts with Vodacom. I am actually telling my story to you because I do not know what to do and I do not get any results from Vodacom because I am jumping calls between departments and no one can provide me with answers.

What happened was, I canceled my 20GB data plan with Vodacom in June/July and they never canceled it. I never received invoices stating that I owe them more than I am usually paying because I only paid for the 2 phones that I know I had (my wife’s and mine). So on 6 November 2018 I received a shock that I am owing them the R5200 and I immediately phoned them to ask why and they said my 20GB contract (that was upgraded to a 40GB package without my consent) was never canceled. My heart dropped of disappointment and sadness because I do not have that kind of money to loose on this and after a knew I have canceled it. They said there is no records of me canceling the contract and I am 100% sure that I did. After a number of calls to the various departments they couldn’t help me and in the meantime they suspended both my wife’s and my line. Isn’t it ******* to switch off my lines if I have paid for them? They only need to suspend the 20GB router package.

I have tried to open our lines for the past 2 days but nothing seems to be happening and it just emphasizes the poor service Vodacom is giving to their customers.

Please help me because I feel that I am out of options.

Regards