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Puleng M
1 reviews | Active since Aug 2024
07 Nov 2024, 12:23
Letter of demand received
Dear Vodacom kindly explain the email with letter of demand I receive that I need to pay 285 that I do not know is for what. I received my invoice and statement for this month and now I have to pay 200 by the 20th. Please give me a call before the end of today and explain your demand. My account has been up date and I have been paying 460 for both cell phone contract and home router. For ur information I am going to cancel the debit order I will do the EFT
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Vodacom's replyOfficial
07 Nov 2024, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2024, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Puleng M's updateReviewer Update
21 Nov 2024, 06:05Kindly advise the R678.56 instead of R453.58 what was it for. Also explain the letter of demand that I have received for a contract I have changed the ownership for in June and your store consultant in Bloemfontein Mimosa Mall messed my account. I don’t want that money credit on my Vodacom account I want it credit back on the account it debited from. I will really appreciate if that can be done before end of this month. What you are doing it’s inconveniencing and it affect my bank account. The lady who called me said it will be credited but that never happened as the debit order went through with the debit order of the account I requested the change of ownership to be done. Ever since that a month can’t go by without me complaining about Vodacom here. I WANT THAT EXTRA MONEY DEBITED ON MY BANK ACCOUNT TO BE CRRDITED BAVK ON MY BANK ACCOUNT BEGORE THR END OF THR MONTH.
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Puleng M's update21 Nov 2024, 06:05
Reviewer Update
Kindly advise the R678.56 instead of R453.58 what was it for. Also explain the letter of demand that I have received for a contract I have changed the ownership for in June and your store consultant in Bloemfontein Mimosa Mall messed my account. I don’t want that money credit on my Vodacom account I want it credit back on the account it debited from. I will really appreciate if that can be done before end of this month. What you are doing it’s inconveniencing and it affect my bank account. The lady who called me said it will be credited but that never happened as the debit order went through with the debit order of the account I requested the change of ownership to be done. Ever since that a month can’t go by without me complaining about Vodacom here. I WANT THAT EXTRA MONEY DEBITED ON MY BANK ACCOUNT TO BE CRRDITED BAVK ON MY BANK ACCOUNT BEGORE THR END OF THR MONTH.