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AK
Alyssa K

1 reviews | Active since Oct 2018

20 Oct 2018, 14:57

Letter of closure of account!

Dear vodacom,

For the pass week i have been trying to get a letter for account closure, I've been to the store , call all different departments my call just gets transferred but the issue doesnt get resolve. I urgently need this letter.

0
Replies (4)
Vodacom
Vodacom's reply20 Oct 2018, 15:34
Official
 
Dear Customer, 

Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team        
AK
Alyssa K's update20 Oct 2018, 15:37
Reviewer Update
I have been waiting since last Monday for someone to have this sorted out...so I have to wait another week to get this sort! This is urgent!!!
Vodacom
Vodacom's reply22 Oct 2018, 10:07
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved.
 
Regards 
Consumer Website Team 
AK
Alyssa K's update22 Oct 2018, 11:00
Reviewer Update
Good Day Vodacom , I want to thank Dean for his great help and team work , he has really gone the extra mile to help solve my query. the letter will be highly appreciated from vodacom Dean thank you .