CW
Chantel W
1 reviews | Active since Sept 2012
14 Jan 2019, 11:11
Letter
I have been on the phone this morning with Vodacom requesting a letter that my account is up to date due to yous not submitting your monthly information on time. The first agent I spoke to said that Collections need to assist me. I don't know why as my account is not in arrears. I then had to wait until after 8 and the first agent was kind enough to call me back and put me through, however the collections agent said she cannot help me and only give me a statement.
I need a letter and not a statement. Also this was before 8:30 this morning and I haven't even received my statement.
The bank is waiting for this letter to continue with my vehicle finance and as a result I may even loose this vehicle now.....
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Replies (2)
Vodacom's replyOfficial
14 Jan 2019, 12:42 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2019, 12:42
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jan 2019, 14:57 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2019, 14:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,