IK
Ian K
1 reviews | Active since Jun 2022
25 Mar 2024, 20:47
lets try again no7
Dear vodacom I have a samsung phone that I pay for every month but I don't use it cause it is not working your response pleas bring it in for try no7 yes 6 tries and 3 moths later and sill just bring it in an send it back to tell you no fault found wow I guess I am the Idiot for bringing a phone in with no faults thank you for your wonderful service
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Replies (2)
Vodacom's replyOfficial
26 Mar 2024, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Mar 2024, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Apr 2024, 11:24Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Advance Repairs Team. Based on the feedback provided the team has confirmed they have assisted, and the device has been exchanged. The store will be in contact with you to arrange collection.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Advance Repairs Team. Based on the feedback provided the team has confirmed they have assisted, and the device has been exchanged. The store will be in contact with you to arrange collection.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2024, 11:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Advance Repairs Team. Based on the feedback provided the team has confirmed they have assisted, and the device has been exchanged. The store will be in contact with you to arrange collection.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Advance Repairs Team. Based on the feedback provided the team has confirmed they have assisted, and the device has been exchanged. The store will be in contact with you to arrange collection.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,