AC
Adrian C

1 reviews | Active since May 2011

26 Mar 2015, 15:57

Lets blame the topography!

I have just received a lovely email from Vodacom saying they are increasing their fees ....<br> I SAY NO, not acceptable<br> <br> I have been a customer for 18 years I chose Vodacom for the excellent coverage in my area as we do not have telkom lines<br> Over the last 6 months their signal has decreased to the point where i often have a no service message on my cell phone. I can hardly use my cell phone at home anymore whereas I used to have great signal.<br> I have no more 3G signal so my laptop is now gathering dust. I used to get three bars. <br> I have complained about this to Vodacom<br> <br> The Vodacom technical department called me and said my problem is topographical! <br> <br> Now here is the problem, the topography has not changed (unless Vodacom can show me a magical mountain that has suddenly popped out of the ground to block their signals)<br> So clearly their signal has somehow changed or become congested and now they want to charge more money for less service<br> <br> I say NO - you can charge me more when you actually give me a cell phone signal that does not drop after a few seconds.

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 11:21
Official
Hello howlingmad,

Your concerns have been noted.

We will contact you shortly regarding this matter.

Regards,

Vodacom Consumer Website Team

Best regards,