AS
Amanda S
1 reviews | Active since Apr 2023
25 Apr 2023, 14:48
Let your word be your honour
Good afternoon
24 March 2023 I accepted a tele-offer. Only to discover last week that I was billed 5 times more than what I, multiple times, checked and confirmed with the consultant.
20th March I lodged a complaint and told a different consultant that I do not want to cancel but that I simply want the deal that I was offered.
They promised to call-back after they listen to the voice recording. Well today is 25 March and still no word from Vodacom.
"Further together" - can somebody who cares please help
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Replies (2)AS
Amanda S's updateReviewer Update
25 Apr 2023, 14:54My apologies - We are in April
20th April 2023 I lodged the complaint with Vodacom. And today is 25th April 2023 - still no response/feedback from Vodacom - 5 days and they have not yet found the voice recording
Therefore this note on Hellopeter
20th April 2023 I lodged the complaint with Vodacom. And today is 25th April 2023 - still no response/feedback from Vodacom - 5 days and they have not yet found the voice recording
Therefore this note on Hellopeter
AS
Amanda S's update25 Apr 2023, 14:54
Reviewer Update
My apologies - We are in April
20th April 2023 I lodged the complaint with Vodacom. And today is 25th April 2023 - still no response/feedback from Vodacom - 5 days and they have not yet found the voice recording
Therefore this note on Hellopeter
20th April 2023 I lodged the complaint with Vodacom. And today is 25th April 2023 - still no response/feedback from Vodacom - 5 days and they have not yet found the voice recording
Therefore this note on Hellopeter
Vodacom's replyOfficial
26 Apr 2023, 07:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Apr 2023, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team