Let these members work from home please as we receive a faster response in calls and assistance.

I called on 15 th July to query the amount deducted from my account.I spoke to a lady named Nyiako and very patiently and friendly she explained to me everything. I believe that working from home makes these Vodacom employees very comfortable and therefore very friendly and more efficient. After speaking to her I spoke to a guy naked KG.Also very polite and very fast we could agree on terms as to take out a upgrade.This was done all over the telephone. On 16th July(today).I woke up not happy with a telephone agreement on a contract and called in again to ask if its possible to reverse the contract. I called account again as it is the only number I have from them.I spoke to another lady named Nonhlanhla.Also very friendly and efficient she helped me and transferred me to speak to a guy named Andile.Andile reversed my contract and explained I can only go in month end as it will only be reversed then.All these people works from home now.I could hear in the background of Andile that he was at home.Very calm as well and very friendly. This has let me to come to the understanding that when these people work from their comfort of home.They really know their work and are very efficient. Phone calls get picked up very quickly,people over the phone dont sound so disinterested or bored.Please let these members work more from home as I feel that we get thru to them much quicker and they much more friendlier working from the comfort of their home.