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nnkhumishe N

1 reviews | Active since Dec 2016

20 Dec 2016, 17:27

Let me use my prepaid number

<p>I ordered a phone online. No where did I get an option to state if I would like to continue using my prepaid number. Now I'm trying get you guys to convert my prepaid number to contract because I don't want to use this new number you're telling me it's not possible. I can't use two numbers I'd rather cancel the contract and give back the phone as it arrived just yesterday.... </p>

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Replies (2)
Vodacom
Vodacom's reply21 Dec 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Dec 2016, 15:44
Official

Dear Client

We escalated the matter to the Sales Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team