Let down, yet again - third time's a charm

Surely to relocate from one home to another should be a simple request to be managed by Vodacom Fibre - how is it possible that there is such a poor process in place that one cannot relocate from one home to the next and have a seamless fibre handover so that you don't get left without internet connection?! I have had to move 3 times in as many years with Vodacom Fibre and EVERY time there has been a complete mess up with my request to have my fibre installation happen at the same time as the house move. I work exclusively from home and so cannot afford to be without my internet connection. I explained this to the agent this time around and expressed my concern at the process happening smoothly. I was promised faithfully that my request would be managed so that my fibre would be installed the same day we moved into our new home and was assured that if I was prepared to pay extra for a priority installation that there would be no problem. To which I agreed. That should have been 1 February. It is now 5 February, and I have been phoning EVERY DAY in the hope that I can get assistance. I get a different message every time I speak to someone and have been told that my request has been escalated - but still no follow up, no response, no call back ..... just empty promises and *********** service - YET AGAIN! So even after requesting a priority installation I am sitting without my fibre, racking up a data bill of note having to purchase additional data elsewhere just to stay connected in some shape or form, and wasting time every day trying to beg to be helped by my service provider, only to be promised that someone will call me back, which doesn't happen. I would say I am disappointed, but sadly, I expected this, given that it is the SAME poor service I have had time and time again.