Let down by vodacom - we are just numbers.

I have had a terrible experience in trying to obtain a new package for both my number and my mother's number through Vodacom cancellations department. I have been trying to get a new package since November. The cancellations department do not return calls. Consultants are not really competent. Its loud and noisy - from non-business related matters. Managers within that department do not return calls. When I spoke about another package offered by mtn and requested a deal match - I was told to just move to mtn.

I submitted an official complaint through customer care - I was promised feedback within 2 working days - nothing received and it has now been 2 weeks. I submitted a complaint through *** - no response received.

We are both red customers and both have been customers of vodacom for over 15/20 years.

Bottom line - vodacom do not value clients.