LESS THAN RATEABLE SERVICE FROM VODACOM

I send an e-mail three months in advance indicating to Vodacom that my contract will expire on 30/09/2021, to which I had no reply. I then send two e-mails after that and an e-mail in December, confronting them that they are still putting debit orders through that I reversed every time. Just to find out that they've handed me over, very nice for my credit score. The agent from VVM contacted me in January indicating that I must send them an affidavit stating all of this , which I did. I send two e-mails after that to vvm to confirm if everything was sorted just to find out this morning when they phoned me they didn't receive the e-mail. I can't decide who is worse Vodacom of VVM. If you try to phone Vodacom, either the person on the other side can't hear you because it sounds like a party in the background or they shout to you to take them of loadspeaker (which they are not on) and put the phone down. If I don't get this resolved in the next 48 hours I'm going to the Ombudsman.