MC
Massimo C

1 reviews | Active since Aug 2022

10 Aug 2022, 20:19

Less than desirable service, nonchalant support and no resolutions in sight.

The fiber department of Vodacom has to be one of the most inefficient providers around. Their staff are unfortunately not in the loop with issues are most of the time when they say they are escalating a matter, nothing ever happens. You will sit without service for weeks with no resolutions. I signed up 16 days ago from the time of this review and have had internet for 3 of those days. Support doesn’t have answers and don’t care to follow up on matters to assist you.

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Replies (1)
Vodacom
Vodacom's reply11 Aug 2022, 08:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team