Less than 8% internet connectivity

I have been working from home for the past week or so and I thought that the slow internet was temporarily however this is now becoming an issue with drop calls, error with online meetings and also lost connections on webinars. Now when is going to be fixed? I pay for a certain upload and download speed and connection which I am not getting!! I expect proper service for payment every month but at this stage I am getting less than 8% of value. It's almost month end and you are expecting my full monthly payment, right, well how about I pay you the lets say 10% of my subscription!! What you going to do to me as a client? What are my rights towards you as a failed service provider? I am in the Stellenbosch Welgevonden area. Vodacom and Frogfoot Fibre

and so by the way Frogfoot says not their problem, I should contact you guys!!!