1 reviews | Active since Jun 2011
Less than 0 stars...Bottom of the Ocean.
I have copied this post from a previous complaint because there is absolutely no reaction from this despicable company
I have had a cellphone contract with Vodacom for 17 years now in the name of a CC of which I was the sole member until I deregistered the CC some years ago. I signed surety for the cellphone account aswell and have been paying the cell account from my personal account ever since the CC was deregistered. I then decided that I should change the account to my personal name as the CC no longer exists. I app**** to do this and was told that it had been declined because there is some outstanding bill on another cell account in another CC which I have no knowledge of. I have another Vodacom contract in my personal name which has been running for years now but these IDIOTS have decided in their wisdom that they will rather leave the account in a non existant company name and let me pay it every month anyway and hold me responsible in my personal capacity but not transfer the account into my personal name. Now am I missing something here seeing as I have an excellent credit rating or are we dealing with absolute *****s. What does Vodacom want me to do. Should I change the number to prepaid when my renewal dates comes up shortly or should I port the number to another network or are Vodacom going to transfer my account from ME to ME.
I have now tried to phone VODACOM to get to the bottom of this but it is a continuous round and round in circles exercise with the uninformed passing the buck to the incapable and back to the uninformed again..."VODACOM CELLULAR CIRCUS"
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Dear Rodney,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team and feedback has been provided.
Regards,
Vodacom Consumer Website Team
Dear Rodney,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team and feedback has been provided.
Regards,
Vodacom Consumer Website Team
