TM
Tebogo M

1 reviews | Active since Aug 2024

27 Jun 2025, 12:03

*****LENT BEHAVIOUR FROM VODACOM - FRUSTRATION

account number: I***-8 VODCOM IS FRUSTRAING ME!! I took a contract with VODACOM since 2021. My contract for 3 Sim cards was supposed to end in 2024 June, Vodacom customer service renewed the contract without my concern. I informed them that the Sim cards were misplaced and they charged me for them, but they never send me any replacements Sim cards until I found the ones that were misplaced. I called Vodacom to inform them, but they never assisted me. Weirdly the information is showing on their side that I did not renew the contract, and they know the person who renew it with my concern. I They always block my phone and when I call them, they force me to pay before they can assist me. ow my contract is ending in June; I have not received any calls or message from them. I would like you to assist me to cancel this contract with them with immediate effect. This is day light ******* from Vodacom. I even made several calls to you and sent emails to your ***** line and you never revert. NOW I HAVE TO PAY EVERY MONTH FOR SOMETHING I DID NOT RENEW. THEIR INVOICES HAVE DIFFERENT AMOUNT EVRY MONTH, FOR WHAT I DONT KNOW. PLEASE CANCEL MY SIMCARD CONTRACT PLEASE.

0
Replies (2)
Vodacom
Vodacom's reply27 Jun 2025, 12:27
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

TM
Tebogo M's update28 Nov 2025, 09:07
Reviewer Update
Account number : I***-8 The contract has been cancelled yes. However, I am supposed to pay R 381.00 for home internet. You billed me R911.26 end of July, I paid R500. You sent an invoice of R381 for September. I paid R820.00 on the 07th of October and made another payment of R500 on the 24th of October. On the 01st November an invoice was sent to me with the amount of R688.41. VODACOM? WHAT AM I PAYING YOU FOR? THIS IS *****. PLEASE REIMBURSE ME OF MY MONEY. THIS IS UNACCEPTABLE. I have a balance of R 558.00. The sad part is if I don't pay you switch off the internet. This is ridiculous. I can't wait for this contract to end. PLEASE FIX THIS ACCOUNT