1 reviews | Active since Aug 2024
*****LENT BEHAVIOUR FROM VODACOM - FRUSTRATION
account number: I***-8 VODCOM IS FRUSTRAING ME!! I took a contract with VODACOM since 2021. My contract for 3 Sim cards was supposed to end in 2024 June, Vodacom customer service renewed the contract without my concern. I informed them that the Sim cards were misplaced and they charged me for them, but they never send me any replacements Sim cards until I found the ones that were misplaced. I called Vodacom to inform them, but they never assisted me. Weirdly the information is showing on their side that I did not renew the contract, and they know the person who renew it with my concern. I They always block my phone and when I call them, they force me to pay before they can assist me. ow my contract is ending in June; I have not received any calls or message from them. I would like you to assist me to cancel this contract with them with immediate effect. This is day light ******* from Vodacom. I even made several calls to you and sent emails to your ***** line and you never revert. NOW I HAVE TO PAY EVERY MONTH FOR SOMETHING I DID NOT RENEW. THEIR INVOICES HAVE DIFFERENT AMOUNT EVRY MONTH, FOR WHAT I DONT KNOW. PLEASE CANCEL MY SIMCARD CONTRACT PLEASE.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
